RETURN AND REFUND POLICY

Return and Refund Policy

At Primenests.shop, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your bed or sofa, we are here to help. This Return and Refund Policy outlines the process for returning items and requesting refunds.

1. Returns
  • You have 30 days from the date of delivery to return an item.
  • To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required for all returns.
2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or Clearance.
  • Custom or personalized furniture.
  • Gift cards.
3. Return Process

To initiate a return:

  1. Contact us at support@primenests.shop with your order number and the reason for the return.
  2. Our customer service team will provide you with return instructions and a return shipping label (if applicable).
  3. Pack the item securely in its original packaging, including all parts, accessories, and documentation.
  4. Drop off the package at the designated carrier location or arrange for pick-up (depending on the return method provided).
4. Return Shipping Costs
  • Domestic Returns: If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs. For other returns (e.g., change of mind), the customer is responsible for return shipping.
  • International Returns: For international returns, customers are responsible for the cost of return shipping, except in cases of defective or incorrect items.
5. Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: Refunds will be processed within 5-7 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
  • Partial Refunds: If the returned item is not in its original condition or is damaged due to handling by the customer, a partial refund may be issued at our discretion.
6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@primenests.shop.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@primenests.shop with the following details:

  • Order number
  • Description of the damage or defect
  • Photos of the damaged or defective item

We will work to resolve the issue as quickly as possible, including offering a replacement or full refund.

8. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe:

  • First, check your bank or credit card statement.
  • Then, contact your credit card company or bank, as processing times may vary.
  • If you’ve done all of this and still haven’t received your refund, please contact us at support@primenests.shop.